Advantage | No Maintenance | Maintenance |
---|---|---|
Technical support by web | ||
Access to videos and technical notes | ||
Usual response time for queries and issues 1 business day | ||
Technical support by email | ||
Telephone inquiries (1) | ||
Technical support by chat and remote control (2) | ||
Timely information on improvements and bug fixes | ||
Free updates | ||
Free updates for new CAD versions | ||
Implementation of new file formats (3) | ||
Preferential attention for submitting suggestions (4) |
Need help? Click on the following button to contact us and we will be happy to assist you.
Of course, this is one of its advantages. In the case of not having it in force, you would have to purchase an update.
Of course! You can open a new case in the support area of the web or send us an email indicating your license number and details about your questions, and we will respond quickly.
Yes! You can send us the file and data of your license, and we will assist you if the format is supported by the application. In the event that it is not and is considered of general interest, it will be implemented quickly or added to the list of suggestions for future improvements, depending on its complexity.
Send screenshots of the error that occurs and describe the characteristics of your computer and the serial number of your license. In case of need, you can agree with our technicians a remote session so that we can help you with the installation, completely free of charge.
Enter the private area of the web, and describe the idea within the Suggestions section, attaching the files that can illustrate it. All of them are registered and evaluated for possible developments of new versions.
It is possible that it has expired or that the dongle has broken down. In any case open a new support case and we will answer you quickly.
Enter the private area of the web and create an incident, explaining how to play it and attaching the necessary files. Our technicians will help you solve it.
The maintenance contract entitles you to all improvements and updates that occur in that period. To do this, simply enter the private area of the web and download the corresponding files.
I have 7 licenses of it and we works around the world in many projects and if you have any problem you can contact by telephone, skype and if you have any problem with a file you can send them and the give you the solution.
Melchor J. Aguilar
Chief Executive Officer
Thankful for the attention received, solving my query initially via chat and then sending me a video tutorial with the process to follow.
Manuel Sánchez
Surveying Manager
However the best aspect of this application agreement, is the great attitude of the technical support personal. They have diligently and quickly worked to solve all the challenges that we have posed to them to date.
Luis Santiago Moratinos
Technical Direction
The experience and deep knowledge of the working methods of users in the Iberian Peninsula are for us the guarantee that Aplitop products are best suited for our customers.
Pedro Matos e Ribeiro
Manager
I would like to start by announcing that the presentation of the project in which you collaborated with the topographic part has been highly successful and for that purpose let me thank you in my name and on behalf of KRCP Consulting for the effort you made during these 3 weeks and your interaction to move the work forward.
Ouafia Khali
Technical support. Architect
The technical Support is very good, quickly and precise answers about TcpScancyr and TcpTunnel.
Daniel Alves
New Technology Manager