Our maintenance service has earned the trust of 98% of our partner companies and professionals, making us a trusted partner for them. This achievement is due to our commitment to quality and effective support, which allows us to help them drive their surveying projects forward.
Benefits of the Maintenance Contract
| Advantage | No Maintenance | Maintenance |
|---|---|---|
| Technical support by web | ||
| Access to videos and technical notes | ||
| Usual response time for queries and issues 1 business day | ||
| Technical support by email | ||
| Telephone inquiries (1) | ||
| Technical support by chat and remote control (2) | ||
| Timely information on improvements and bug fixes | ||
| Free updates | ||
| Free updates for new CAD versions | ||
| Implementation of new file formats (3) | ||
| Preferential attention for submitting suggestions (4) |
Notes:
- (1) Only in Spain.
- (2) Only when an appointment has been arranged with the support technicians.
- (3) Only if enough technical information is available and considered of interest to users.
- (4) Does not imply implementation commitment.
We can help you
Need help? Click on the following button to contact us and we will be happy to assist you.
Maintenance contract FAQs
Of course, this is one of its advantages. In the case of not having it in force, you would have to purchase an update.
Of course! You can open a new case in the support area of the web or send us an email indicating your license number and details about your questions, and we will respond quickly.
Yes! You can send us the file and data of your license, and we will assist you if the format is supported by the application. In the event that it is not and is considered of general interest, it will be implemented quickly or added to the list of suggestions for future improvements, depending on its complexity.
Send screenshots of the error that occurs and describe the characteristics of your computer and the serial number of your license. In case of need, you can agree with our technicians a remote session so that we can help you with the installation, completely free of charge.
Enter the private area of the web, and describe the idea within the Suggestions section, attaching the files that can illustrate it. All of them are registered and evaluated for possible developments of new versions.
It is possible that it has expired or that the dongle has broken down. In any case open a new support case and we will answer you quickly.
Enter the private area of the web and create an incident, explaining how to play it and attaching the necessary files. Our technicians will help you solve it.
The maintenance contract entitles you to all improvements and updates that occur in that period. To do this, simply enter the private area of the web and download the corresponding files.
What they say about us
Our applications are used by thousands of users worldwide
FERROVIAL AGROMAN S.A.
However the best aspect of this application agreement, is the great attitude of the technical support personal. They have diligently and quickly worked to solve all the challenges that we have posed to them to date.
Luis Santiago Moratinos
Technical Direction
EmbraTop
The technical Support is very good, quickly and precise answers about TcpScancyr and TcpTunnel.
Daniel Alves
New Technology Manager
Grupo COPISA
I am very happy with the product, but above all with the excellent attention and quick response to the issues found
Rubén Rojo
Topography Chief
DIPUTACIÓN DE SEVILLA
You are always improving and the support when I need it, I have it. Thank you. Best regards
Juan Luis Blázquez Manzano
Engineer Surveyor
EXCADE
Easy application, intuitive, very pleasant to work with. Excellent support.
Adrián Cue
Surveyor
European Regional Development Fund.
APLITOP S.L. has been a beneficiary of the European Regional Development Fund whose objective is to improve the use and quality of information and communication technologies and access to them and thanks to which it has optimized our commercial processes for the improvement of competitiveness and productivity of the company 2022. For this, it has had the support of the INNOCAMARA PROGRAM of the Chamber of Commerce of Malaga. "A way of making Europe".
Funded by the European Union NextGenerationEU.
APLITOP S.L. has benefited from the INTERNATIONAL MENTORING Programme to improve and consolidate its international positioning through the implementation of an International Action Plan. The programme is financed by European Next Generation-EU funds, as part of the Recovery, Transformation and Resilience Plan.
Compromiso con el Medio Ambiente
Midiendo el futuro con sostenibilidad. Implementamos medidas responsables para reducir las emisiones de CO₂ el desarrollo de nuestras soluciones