At Aplitop, one of our core values is customer focus, as the user is at the heart of everything we do. That’s why we strive to provide intuitive solutions, an open workflow, an interoperable ecosystem, and personalized technical support.
Listening to our customers is the best way to improve. This is where the Net Promoter Score (NPS) comes in.
It starts with a simple question:
“How likely are you to recommend Aplitop to a friend?”
Each customer responds on a scale from 0 to 10, and based on their score, they are classified into three groups:
🟢 Promoters (9-10): customers who enthusiastically recommend us.
🟡 Passives (7-8): satisfied, but not likely to recommend.
🔴 Detractors (0-6): unlikely to recommend us.
The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. A score above 70 is considered excellent.
We are proud to share that Aplitop has achieved an NPS of 83, a number that reflects not only our customers’ satisfaction but also the trust we have built with them over time.
Behind every number are people who trust us, share their ideas, and help us continue improving. To all of you, thank you for sharing your feedback.
Related Links
🔗 Discover our customers’ opinions
🔗 Benefits of a maintenance contract
🔗 Explore our success stories
🔗 Contact us
