Our maintenance service has earned the trust of 98% of our partner companies and professionals. Keep your software always up to date with priority support.
Access updates, improvements and new versions released while your maintenance is active.
Priority assistance from experienced professionals, with access to an AI assistant, chat and remote assistance when needed.
Use advanced features that require active maintenance, such as AI tools, online services and other product-specific benefits.
Maintenance is purchased separately and renewed annually
Maintenance is included for the full term of the licence
Service / benefit | Without maintenance | With maintenance |
|---|---|---|
| Updates, new versions and automatic notifications | Not included | Included |
| Product-specific exclusive features and services | Not included | Included |
| Web technical support | Included | Included |
| AI-based assistant for queries | Not included | Included |
| Typical response time of 1 business day | Not included | Included |
| Technical support via chat | Not included | Included |
| Remote technical assistance (1) | Not included | Included |
| Phone enquiries (2) | Not included | Included |
| Access to videos and technical notes | Included | Included |
Notes:
(1) By appointment.
(2) Spain only.
Includes up to 100 GB of storage, a maximum of 20 published projects and up to 20 million accesses per month, subject to the service's technical conditions and terms of use.
There are two ways to get maintenance: if you have a permanent licence, maintenance is purchased separately and renewed annually; if you use an annual licence, maintenance is included for the full term of the licence.
If you have a permanent licence, you can continue using the software version covered by your licence, but you will no longer have access to updates, new versions or features and services that require active maintenance.
Yes. While your maintenance is active, you have access to software updates, improvements and new versions covered by your licence, as well as automatic notifications when they become available.
It depends on the product.
In tcpMDT, active maintenance provides access to the commands in the Images menu, the Google Street View connection and the AI assistant integrated directly into the CAD environment.
In tcp PointCloud Editor, it enables automatic point classification using Artificial Intelligence and cloud project publishing.
You can find full details in the Exclusive features and services by product section.
For products that run on CAD platforms, such as tcpMDT and tcpTunnel CAD, maintenance provides access to support for new compatible versions released after the software was purchased.
Users with active maintenance receive priority technical support from a specialist, experienced team, with a typical response time of 1 business day. They can also use the AI-based assistant for queries, access chat and, when needed, receive remote technical assistance by appointment.
Phone enquiries are also available in Spain.
When Aplitop technical support determines that it is needed to resolve an issue related to software installation or operation, a remote assistance session can be arranged by appointment.
Our applications are used by thousands of users worldwide
The Aplitop solution lets you have powerful software with a competitive budget. Simple, intuitive, with excellent support.
You are always improving and I get the support I need when I need it. Thank you.
Very good in customer care and efficiency.
The best aspect of the agreement is the great attitude of the technical support staff.
Simple, intuitive application — very pleasant to work with. Excellent support.
Technical support is very good — accurate and fast answers about tcpScancyr and tcpTUNNEL.
Get in touch with our sales department and we will send you a personalised quote.