Subscribe to your software maintenance
Our maintenance service has earned the trust of 98% of our partner companies and professionals. Keep your software always up to date with priority support.
Maintenance benefits
Free updates
Receive all updates and new software versions while your plan is active.
Priority technical support
Access our support team with typical response times of 1 business day.
New CAD versions
Free updates for new CAD versions and other compatible work environments.
Priority attention to suggestions
Your improvement suggestions are recorded and evaluated on a priority basis for possible future developments.
Maintenance Contract Benefits
Benefit | Without Maintenance | With MaintenanceRecomendado |
|---|---|---|
| Web technical support | ||
| Access to videos and technical notes | ||
| Typical response time of 1 business day for queries and incidents | ||
| Phone enquiries (1) | ||
| Technical support via chat and remote control (2) | ||
| Timely information on improvements and bug fixes | ||
| Free updates of the application | ||
| Free updates for new CAD versions | ||
| Implementation of new file formats (3) | ||
| Priority attention for submitting suggestions (4) |
Notes:
(1) Spain only.
(2) By appointment.
(3) Subject to sufficient technical information.
(4) Suggestions are recorded and evaluated for possible future developments.
Frequently asked questions
Of course, this is one of its benefits. If you do not have an active contract, you would need to purchase an update.
Sure! You can open a new case in the support area on the website, or send us an email with your licence number and details, and we will reply promptly.
Yes! Send us the file and your licence details. If the format is supported we will assist you; if it is not and is considered of general interest, it will be implemented or added to the improvements list.
Send screenshots of the error along with your computer specs and licence number. If needed, we can arrange a free remote session.
Log in to the private area and describe your idea in the Suggestions section. All suggestions are recorded and evaluated for possible developments.
It may have expired or the protection device may have failed. Open a support case and we will reply promptly.
Log in to the private area and create an incident explaining how to reproduce it and attaching the necessary files.
The maintenance contract entitles you to all improvements and updates released in the period. Just log in to the private area and download the files.
What they say about us
Our applications are used by thousands of users worldwide
The Aplitop solution lets you have powerful software with a competitive budget. Simple, intuitive, with excellent support.
You are always improving and I get the support I need when I need it. Thank you.
Very good in customer care and efficiency.
The best aspect of the agreement is the great attitude of the technical support staff.
Simple, intuitive application — very pleasant to work with. Excellent support.
Technical support is very good — accurate and fast answers about tcpScancyr and tcpTUNNEL.
Ready to subscribe to your maintenance?
Get in touch with our sales department and we will send you a personalised quote.